Tuesday, May 24, 2016

What Happens When You Call Us

A lot of people wonder what exactly happens when they have a need for a tow truck, they find us, and then they give us a call.  We thought we would give a brief rundown of exactly how things work when you dial our number.

The first thing that you will notice is that we actually answer the phone.  I’m not sure you will find too many other tow truck companies that are responsive and pick up the phone when you call them.  What’s more, when you call them, there is really no guarantee that they will even call you back.  If they do call you back, it will probably be too late at that point.  You don’t want to be stuck on the road without the ability to get your situation fixed for too long.

When you call us, we answer the phone.  From there, we will hear your situation.  We will then notify one of our drivers of the situation and send someone out to meet you immediately.  We take pride in how quickly we can get someone out to see you so that you can be on your way as quickly as possible.

We’ll tell you what our prices are, and then you’ll be able to go from there.  If you accept, our driver will meet you, take care of everything in a fast and professional fashion, and then hopefully from there you’ll be on your way.  Once you finish paying and the driver has fixed everything, you’ll be back out on the road and ready to rock.

That’s what happens when you call us.  If there are any further questions, don’t hesitate to fill out our contact form or give us a call!


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Sunday, May 15, 2016

What Happens When My Car Breaks Down?

It happens to everybody at some point.  Maybe they run over a rock in a strange way and their tire goes flat.  Maybe it’s cold outside and their battery is a old so it finally goes dead.  Maybe the person didn’t realize they haven’t taken their car in to get checked in a long time and it just breaks down.  Whatever the case, it’s never any fun to have your car break down.

People may think they know what to do when their car breaks down, but more times than not, they actually don’t really know what to do.  If you have a AAA membership, then the first thing you should do is call them.  They will fix you up right away because that is what you paid for and that is what you are going to get.

If you don’t have a AAA membership, then the first thing you should realize is that you shouldn’t panic.  There is always going to be a solution.  No matter where you are or what the situation is, there’s going to be a solution and panicking will only make matters worse.

Don’t try to fix the car yourself if you aren’t 100% experienced and sure of what you are doing.  This is especially true when we are talking about jumping a car battery.  If you aren’t careful there, you could put one end onto the wrong side and blow your engine up.  The cost of making a mistake there is just too high to justify doing it yourself if you don’t know what you are doing.

The best thing to do if you need roadside assistance is simply to call us.  We are very responsive, so when you call we will answer, or at least we will give you a call back right away.  We can walk you through what to do and we will also send an experienced driver out to your location right away.

That’s about it!  Don’t panic, give us a call, and you’ll be well on your way to getting back out on the road.

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Saturday, May 14, 2016

Are These The Most Epic Towing Failures?

Have you ever seen a compilation of towing failures before?  If you haven’t, then you are really missing out.  They can be truly hilarious.  Fortunately, no one of these epic failures have happened to us at this point.  That is mainly because we train our drivers so well and they have so much experience that we just don’t think this would ever happen to us.  We have found that with the right training and experience, you can avoid making the mistakes that the people in this video have made.  Throw in some basic common sense and you won’t be facing any epic towing failures any time soon.  Check out the video below and have yourself a good laughing nine minutes.

You should just know that when you work with us, we would never let any of these things ever happen.  We are true professionals who really know what they are doing.  Give us a shot and we certainly won’t let you  down.

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Friday, May 13, 2016

Learning From The Mistakes Of Others

Every once in a while, we come across funny videos where some tow truck operator has an epic fail.  While we laugh at those situations, we also know that if we aren’t careful something like that could potentially happen to us.  The last thing we ever want to have happen is us making an avoidable mistake and having someone take a video of it that goes viral across the Internet.  Having said that, take a look at the video below.

You can see that the tow truck driver made some classic errors and it ended up in disaster for him and the person who owned the car.  This caused some damage that was clearly avoidable and it certainly hurt the company’s reputation.  The video has a lot of views, so unfortunately the company got a lot of bad press because of it.  We laughed at first at this video, but then we realized that it’s possible it could happen to one of our drivers.  As a result, we watched the video a few more times, and we spoke with our team members to make sure we have processes in place to make sure that something like this would never happen to us.  At Asheville Towing Pros, we are always learning and trying to improve ourselves.  That’s our philosophy, and we think our customers appreciate it.

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Monday, May 2, 2016

Making A Towing Company

A lot of people have asked us what all was involved with getting our towing company started and what are the keys to its success.  We thought we’d put together a few thoughts as to the major keys to starting and running a successful towing company.


Believe it or not, marketing is probably the biggest key to becoming a successful towing company.  If no one knows that you exist, then you will never get any phone calls and you will quickly go out of business.  How do you do marketing?  Well, there are many different ways to do that.  You can do lots of advertising to make sure that when people think of towing, they only think of you.  The problem is that people need towing at such random times that they won’t usually immediately think of one particular company when something does happen.

The best way to do marketing for towing is to show up highly when people search for related terms on google.  When something happens, people will go onto the Internet and type in on Google something like “towing company near me.”  If that’s the case, you want to pay an agency to make sure your website and company details is what shows up the highest.  That is a very effective form of advertising these days.


You need to have the right personnel on your team or else you just won’t be successful.  You need to find drivers who are experienced and professional.  This just simply means you will have to do lots of vetting.  This is a big key to your success.


You of course need to have the right trucks and make sure that you properly maintain them.  Don’t try to save a little bit of money here and there, because you will end up paying for it down the line.

Other than that, you just need to follow general small business advice.  Have great customer service and treat your employees well.  Be cognizant of your costs, and you should be able to be profitable!

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